Shipping info

Thanks for checking out my shipping rates and info.

I use two couriers. For standard domestic and international shipments I use La Poste, and for speedier and tracked deliveries I use DHL.

France Shipping

For most French orders I use La Poste 2nd class delivery, this service usually takes 2-5 working days from when I pack the order.

International Shipping (Europe - please see below)

Goodies are shipped on an international standard delivery. This is not a tracked service so please bear that in mind when ordering. However it is extremely reliable and has a 99% success rate.

Art prints are shipped with a tracked delivery service. 
Most standard international orders take an average of up to 10-16 working days to be delivered after dispatch. However some deliveries can take up to 28 working days, so please bear that in mind when emailing.

Missed Parcels

If you are not in to sign for your parcel, the courier will usually leave a card to let you know you missed it. With the info on the card you'll be able to rearrange a delivery or collect from your local post office or depot. If you fail to collect your parcel, they will return the parcel back to me. On the return of the parcel I will contact you and arrange a redelivery for you.

Customs and Charges

Please be aware that some countries charge taxes & duty on goods received into the country. It is the customers’ responsibility to pay for these.
If the customer forfeits the payment or does not accept the package due to the customs charges then the items will be returned to me. I will refund the cost of goods minus the shipping and any charges incurred while in transit.
In some cases this can mean a forfeit of any refund as return shipping and associated charges can equal more than the amount paid for the goods so I recommend you look into any additional costs before you place your order.
Art by Claudie cannot be held responsible for these charges, it is the responsibility of the customer to be aware of their own countries rules and regulations regarding imports from France.

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